Frequently Asked Questions

Instant answers to common questions.

About JitterLabs

See the Test Reports page, which details the devices we test and the measurements we make.
  • To submit a device for testing, you must first register as a user, and enroll as a member in a registered organization, by starting the JitterLabs app and following instructions to register.
  • After becoming a member, log in to the JitterLabs app and select from the main menu, Account > Request For Test Form.
  • Complete and submit the form for each Test Report desired.

Data Management for Web Services

Input Data — YES

  • Your organization owns all data that it enters into the web service.
  • For example, this includes data input for personal information, commentary*, specifications, and functions.

Test Report Data — YES

  • Your organization owns the Test Report data provided by JitterLabs when you pay JitterLabs to fufill a 'Request For Test' order submitted by your organization.
  • Test Reports may only be accessed with a valid subscription to the Premium Plan.

Shared Data — NO

  • If another organization shares data (that it owns) with your organization using JitterLabs web services, your organization does not own that data (or data derived from that data).
    • You may not copy, distribute, share, print, or sell shared data, without the explicit written consent from the organization that owns it.
  • Note: If your organization shares data that it owns with another organization using JitterLabs web services, you understand that JitterLabs cannot prevent unauthorized use of that data by the other organization.
    • You should exercise the same due diligence in the online world as you do in the physical world, to qualify external organizations before sharing data with them.
    • You should enter into a separate contract with the other organization to legally protect the shared data (as the JitterLabs web service does not have any technical means to limit the further distribution or use of the shared data).

* We own any feedback and comments that you provide regarding our service. Take a look at our Terms Of Service for more information.

Yes, and you are encouraged to share your data with other organizations (such as your suppliers and customers).

However, you may not use, print, share, modify, distribute, or copy any data for profit or for any type of remuneration (for example, selling report data for a fee, among other things).

Take a look at our Terms of Service for more information.
  • Your organization may publish and/or distribute publicly:
    • Data that your organization owns.
    • 'Phase-noise Calculator' results (including files saved in PDF format) that are either,
      • (1) owned by your organization, or
      • (2) where the functions and specifications used to derive the results have a 'Public' scope.

    • 'Compliance Statement' or 'Metrics Report' results (including files saved in PDF format) where,
      • (1) all the report data used to create the results are owned by your organization, and
      • (2) the functions and specifications used to derive the results are either owned by your organization or have ‘a Public’ scope.
  • When publishing or distributing data originating from JitterLabs, you must include attribution that JitterLabs is the source of the data.
  • When publishing or distributing data originating from a Test Report, you must also reference the Test Report number.
  • When publishing or distributing data originating from either a specification or function having a ‘Public’ scope, you must also reference the name and version of that specification or function.
  • You may save ‘Phase-noise Calculator’ results in PDF format from the JitterLabs app.
  • JitterLabs Premium Plan customers may save ‘Compliance Statements’ and ‘Metrics Reports’ in PDF format from the JitterLabs app.
  • Chart data may be copy and pasted into other applications, such as Microsoft Excel.
  • JitterLabs retains an organization’s data as long as the subscription is active (unless the organization deletes its data or abandons its plan).
  • A plan is ‘abandoned’ after 1 year of inactivity of its members, or if the organization has no assigned Administrators (see How is the privacy of my data protected? below).
  • Cancelling or abandoning a plan may result in the immediate deletion of all of an organization’s data. This information may not be recovered. This includes Test Reports, functions, and specifications, as well as other content.
  • Downgrading a plan may cause the loss of an organization’s data (including loss of content, data, features, or capacity of an organization’s account) corresponding with the new plan’s features. This information may not be recovered. This includes Test Reports, functions, and specifications, as well as other content.

User Accounts for Web Services

To register as a new user or organization, start the JitterLabs app, click the Need to Register? button, and complete the form. Follow any instructions provided to you. The first person to register from an organization will also need to register the organization, after which this person will automatically be enrolled as a member and Administrator for the registered organization.

  • You must register using an e-mail address provided to you by the organization under which you wish to register.
  • If you belong to multiple organizations, you must register separately for each organization that has a unique e-mail domain name.
    • Examples:
    • John Smith works at Company XYZ, which provides him with a corporate e-mail address of john.smith@companyxyz.com.
    • If John Smith wishes to open a new user account associated with Company XYZ, he must register using the e-mail address of john.smith@companyxyz.com rather than another e-mail address he has access to (such as, for example, john.smith@gmail.com).
    • John Smith’s user account will work with all organizations registered with an e-mail domain name of companyxyz.com (e.g. the account will work with registered organizations Company XYZ, Division A and Company XYZ, Division B).
    • If John Smith also works on Standards Committee 123, which provides him with an organizational e-mail address of john.smith@standard123.org, then John Smith can open a new, second, user account, which is associated with Standards Committee 123, by registering with an e-mail address of john.smith@standards123.org.

An organization is a corporation or other form of legal entity or business.

  • We require businesses larger than 50 people to subdivide into multiple separate organizations when registering for JitterLabs web services, such that each registered organization represents one business unit (e.g. division, department, or product group) in the parent organization.
    • This increases ease-of-maintenance for the Administrators.
    • This simplifies communication within the community.
    • This enables each organization to maintain separate permissions for sharing and viewing items within the community.
  • Multiple organizations may share the same e-mail domain name. For example, a large employer named Company XYZ having an e-mail domain name of companyxyz.com and three divisions is recommended to create an organization for each division (e.g. organization 1 is Company XYZ, Division A, organization 2 is Company XYZ, Division B, and organization 3 is Company XYZ, Division C), by registering each division separately but using the same e-mail domain name of companyxyz.com during registration.
  • Although an organization might own multiple e-mail domain names, when registering for JitterLabs web services, each registered organization may only be associated with one (and only one) registered e-mail domain name.

Registering multiple organizations simplifies account management, and makes sharing more flexible. For example, each organization manages its own members, Administrators, content sharing, and subscription plan (which simplifies billing). An organization may be created anytime from within the JitterLabs app. But once an organization name is registered, it cannot be changed.

Imagine a company with multiple divisions spread out geographically across the world. Each division is a business unit with its own natural work force and customers. Here it makes sense to register each division as a separate “organization” (for the purposes of the JitterLabs app) so that each “organization” can independently manage its own members and Administrators in the JitterLabs app. Not only does this make it easier to manage the organization, but it also provides the most flexibility to control which external users may access items owned by an organization (e.g. Test Reports, functions, specifications, etc.).

For example, imagine Division A in a hypothetical company has customers that compete with products sold by Division B. Creating multiple organizations allows Division A to share data with their customers without exposing data owned by Division B to these same customers (since the JitterLabs app treats each registered organization as a unique entity).

People using the JitterLabs app are classified as users, members, and Administrators. The first person from a company (or standards committee, university, etc.) contacting JitterLabs to use the application kicks off this process by (1) registering as a new user for a new organization, and (2) enrolling as the first member and Administrator for that organization.

Thereafter, anyone registering from the same company is considered a registered user, or more simply, a user. A user may contact one or more Administrators, who are co-workers in their company, and request to join the organization. When an Administrator enrolls a user in an organization, that user becomes a “member” of the organization and has access to items (such as Test Reports, functions, and specifications) owned by the organization.

Key Administrator responsibilities include the following.

  • Adding/removing users as members.
  • Adding/removing members as Administrators.
  • Setting permissions for Test Reports, functions, and specifications.
  • Creating (optional) blacklists.
  • Setting features for JitterLabs web services.
  • Communicating with users from other organizations.
  • You may delete your user account anytime.
  • An organization must delete a user’s account when the user no longer has access to the e-mail address provided by the organization and associated with the account.
  • You may not access your user account after leaving your organization.
    • JitterLabs logs user-account access for security reasons.
  • Contributions you made to the JitterLabs community (including commentary, specifications, and functions) will remain in your name (unless instructed otherwise by your organization).
  • When you change organizations, simply register as a new user under your new organization.
  • If your user account gets deleted, you may register as a new user anytime.
No. Login information may only be used by one person (i.e. sharing is not allowed).
  • An organization's contractor may only access JitterLabs web services if the organization registers the contractor for the services using an e-mail domain name owned by the organization.
  • The organization should follow the same procedure to create a new user account for the contractor as done for other users in the organization.
  • When the contractor's work completes, the organization must immediately delete the contractor's user account.
  • Be careful when granting a contractor access to your organization's account, as your organization is responsible for what they do within the JitterLabs web service.
  • We support all users of our services.
  • Priority is given to paying customers.

System Requirements

  • At least 0.5 GB available RAM memory.
  • The JitterLabs app runs in modern desktop browsers, including Chrome, Firefox, Internet Explorer, and Safari*.
  • The browser must have JavaScript enabled, and allow popup windows.
  • The browser must include an Adobe Flash Player plugin (version 11.1 or newer).
    • Installing or updating the Flash Player is simple.
    • There is no setup required for Google Chrome (desktop), Microsoft Edge for Windows 10, or Internet Explorer for Windows 8.1 or 10 and newer, since these browsers always embed and update Flash Player.
    • If your browser does not have the minimum Flash Player version installed, our service will help you install the latest Flash Player version when you run applications that require a Flash Player.

* Safari 6 and newer include a bug that prevents using the mouse scroll wheel for scrolling.

JitterLabs web services are not recommended for mobile devices.

  • The data processing and pixel rendering required by the services are expected to be too demanding for today's mobile devices.
  • However, JitterLabs web services may be accessed anywhere Flash Player is available.
  • While products exist (such as www.puffinbrowser.com) to run Flash Player on any mobile device, your experience will vary with the capability of the device.
When a new version of a JitterLabs web service is released, the cloud-based infrastructure is updated and all users automatically receive the update without needing to install anything. This process occurs behind the scenes, and does not require any involvement from the user.

Disclaimer

This FAQ is provided for informational purposes and is subject to change. If there is any conflict between this FAQ and the Terms of Service, the Terms of Service will prevail.